PRIVACY AND TERMS
Welcome to Østerbro Works. When visiting or shopping at this website You accept the terms and conditions stated in this document.
PRICES All prices on our online store includes 25% danish VAT. Østerbro Works reserves its right to change or discontinue products, levels of stock and to correct mistakes or changes in prices. Østerbro Works reserves the right to update the site at any time.
SHIPPING We deliver globally from Denmark. Goods will be dispatched within 2-14 days of the payment being cleared, unless otherwise agreed. If an item is momentarily out of stock, delivery may take a little longer. We will inform you of this via e-mail. Freight price will be provided at checkout.
PAYMENT Payments are processed via Stripe, which is a completely secure, well-trusted online payment processor. Major debit and credit cards are accepted. For details regarding Stripe visit www.stripe.com. Please do not hesitate to contact us should You require information about our products or advise about your order – email us at firstname.lastname@example.org
RETURN POLICY We will exchange or refund any item you are not happy with, provided they are returned in their original condition within 14 days of receipt. Please ask for proof of postage from the post office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit. Delivery charge and returned postage will only be refunded if the item is faulty. If an item you have received is damaged, please inform us within 24 hours of delivery, to arrange for a replacement. In the case of faulty goods, we will reimburse you in full (the cost of the product and postage). In the case of non-faulty goods, we will reimburse you for the cost of the product only. Please get in touch for details of where to ship faulty products back to.
DISPUTES Any dispute that involves Østerbro Works will be cleared according to danish laws and regulations and a danish court will be used, unless the danish law prescribes it differently.
COPYRIGHT All content included on this site, such as text, graphics, logos, button icons, images, data compilations, is the property of Østerbro Works or its content suppliers and protected by danish and international copyright laws. The compilation of all content on this site is the exclusive property of Østerbro Works and protected by danish and international copyright laws. All software used on this site is the property of Østerbro Works or its software suppliers and protected by danish and international copyright laws.
You may request to:
- Receive confirmation as to
whether or not personal information concerning you is being processed and
access your stored personal information, together with supplementary
- Receive a copy of personal
information you directly volunteer to us in a structured, commonly used
and machine-readable format.
- Request rectification of
your personal information that is in our control.
- Request erasure of your
- Object to the processing of
personal information by us.
- Request to restrict
processing of your personal information by us.
- Lodge a complaint with a
However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.
If you wish to exercise any of the above rights or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
Grounds for data collection
Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter “Personal Information“) such as name and contact details is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.
What information do we collect?
We collect two types of data and information from Users.
The first type of information is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
The second type of information Personal Information , which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
- Device Information: We
collect Personal Information from your device. Such information includes
geolocation data, IP address, unique identifiers (e.g. MAC address and
UUID) and other information which relates to your activity through the
- Name, telephone, email address: which is provided by you via an online form or similar, for us to contact you or send you a periodic newsletter
How do we receive information about you?
We receive your Personal Information from various sources:
- When you voluntarily provide us with your personal details in order to register on our Site;
- When you use or access our Site in connection with your use of our services;
- From third-party providers, services and public registers (for example, traffic analytics vendors).
How is the information used? With whom do we share the information?
use the information for the following:
- Communicating with you – sending you news regarding our services, providing you with information and responding to any enquiries or customer service issue you may have;
- To communicate with you and to keep you informed about our latest updates and services;
- To serve you advertisements when you use our Site (see more under “Advertisements”);
- To market our websites and products (see more under “Marketing”);
- For statistical and analytical purposes, intended to improve the Site.
In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.
- Hosting and operating our Site;
- Providing you with our services, including providing a personalised display of our Site;
- Storing and processing such information on our behalf;
- Serving you with advertisements and to assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
- Providing you with marketing offers and promotional materials related to our Site and services;
- Performing research, technical diagnostics or analytics;
We may also disclose information if we have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.
A “cookie” is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. ‘session cookies’ , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. ‘persistent cookies‘, which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. ‘third-party cookies’ , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We use a tool which is based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.